Refund policy
We hope you love your 35 Degrees purchase. However, if for any reason it is unsuitable, you have 10 business days from the date of shipping to make a return. Orders will not be eligible for refund beyond this time frame.
Once your return is approved by 35 Degrees per the below requirements and instructions, your return must be sent back to the Hong Kong address provided within 5 business days otherwise the return will become null and void.
Hong Kong Address: 35 Degrees Limited, 5B Tower 5, Le Cap, 83 Lai Ping Road, Shatin, NT, Hong Kong.
RETURN ELIGIBILITY REQUIREMENTS
35 Degrees accepts eligible returns on items bought directly via our web shop only. For items purchased elsewhere, customers should contact the relevant store directly.
To be eligible for a return, your item(s) must be unworn, unwashed and in the same condition you received them, together with any accessories (ie. belt). Item(s) must also be in the original packaging, with hang tags and protective hygiene liner(s) intact.
SALE ITEMS
Only regular priced items may be refunded, sale items are not eligible for refund.
EXCHANGES
Provided your item(s) meet our return policy, we are happy to offer an exchange service for local Hong Kong orders.
Unfortunately, we are unable to facilitate international exchanges at this time.
RETURN REQUEST
Provided your return request meets all of our requirements, please email your return request to info@35degreeshk.com with full details of your return as outlined below. We will then send you our Hong Kong return address and instructions by reply.
- Order number
- Order date
- Items to be returned
- Reason for return
REFUNDS
Refund Policy
GENERAL REFUND POLICY
In order to maintain environmental responsibility and reduce our carbon footprint, we have made every effort to provide as much detail as possible on our product pages and fitting guide. Our hope is that this will reduce the frequency of returns and therefore related impact on the environment.
If you require further assistance with style or fitting advice or have any other questions, please feel free to connect with our live concierge service when live chat is enabled or email us on info@35degreeshk.com
SHIPPING FEES
Shipping fees are non-refundable.
Your refund amount will equal the original price of the item purchased, less a 12.5% restocking fee and the original outbound shipping fee.
RETURN SHIPPING COSTS & LIABILITY
You will be responsible for the shipping costs to return your item. We suggest you consider using a trackable shipping service and purchasing shipping insurance for your return shipment. It is your responsibility to ensure the return reaches us. We are not liable for lost returns.
DEFECTS
In the case of any defects reported within 30 business days, we will of course offer a full refund and also take care of all costs related to the return of your item provided the return is organized by us using our chosen shipping method.
If you suspect your item is faulty, please email info@35degreeshk.com with the information outlined below. We will then assess the reported defect and provide instructions by reply.
- Description of the defect
- Photo of the defect
LATE OR MISSING REFUNDS
If you have not received a refund within 10 business days, we ask you to please firstly contact your credit card company or bank to check if the refund is still in progress. Processing times of credit card companies and banks may vary depending on the provider.
If, after 10 working days, your credit card company or bank was unable to confirm the refund is in progress, please contact us on info@35degreeshk.com so that we can assist you in investigating your refund.
